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moduledesk / inbox synced 4m ago

ED El módulo falla al finalizar la compra en PS 8.1.5 Critical

MF Compatible with a multistore setup? High

PV Delivery time not showing at checkout Normal

In Progress High Bug

customer ES 文A

Hola, después de actualizar a PS 8.1.5 el módulo rompe el checkout. ¿Hay una versión compatible? ¿Debo desinstalarlo primero? Gracias. Hi, after updating to PS 8.1.5 the module breaks checkout. Is there a compatible version? Should I uninstall it first? Thanks.

Quick Reply Product Link Attach module

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Write your reply…

Proofread Show diff Use as reply Append

6 words changed

Answers all 3 questions asked

↑ Use translation 文A Dual language ⧉ Copy

Best regards / Un cordial saludo, click to preview signature

Attach 文A EN Send Ctrl+↵

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1 · ticket arrives 2 · translate 3 · draft 4 · verify 5 · reply in Spanish

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Subject Status Priority Activity

☆

Module crashes at checkout on PS 8.1.5

Bug

Open

Critical

6 days ago

☆

Compatible with multistore setup?

Pre-sale

Open

High

2 days ago

☆

Delivery time display in checkout

Question

Answered

Normal

1 day ago

☆

Re: Access sent — waiting for credentials

Question

Closed

Low

3 days ago

42 tickets · 8 unread Synced 4 min ago

AI Reply Composer 2 credits

Hello,

Thank you for reporting this. The issue you're describing with PS 8.1.5 is caused by a hook conflict introduced in the platform update. Please follow these steps to resolve it: [...]

Drafted from 3 similar resolved tickets + your docs

Draft answers all 3 customer questions

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Export the whole conversation as clean Markdown MAX

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Paste the credentials blob, get structured access MAX

Customers send access as a wall of text — back office here, FTP there, a password on its own line. Paste it in and it's parsed into proper fields and saved against their site, creating the site if it didn't exist yet.

Then one click into their back office MAX

Copy the password and open the site in one action, so the gap between reading the bug and reproducing it is a click rather than a hunt through old messages.

ticket-1180914.md exported

# Module breaks checkout on PS 8.1.5
Ticket #1180914 · Estimated Delivery Date V3
PrestaShop 8.1.5 · customer language: ES

## Customer — 2026-08-05 09:12
Hi, after updating to PS 8.1.5 the module
breaks checkout. Is there a compatible
version? Should I uninstall it first?

## Support — 2026-08-05 10:40
Could you send the error from var/logs
right after the checkout fails?

## Customer — 2026-08-05 11:58
Attached. It throws on the hook call:
  PrestaShopException: Property
  Order::$id_carrier is empty

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The message system the Addons marketplace should have had.